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If you have ANY questions about the operation of this online shop, please contact the store owner.
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DB Mart can only send orders to street address in Malaysia. We do not deliver to P.O. Box address. We are only able to ship to selected International destinations as listed.
At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.
If you are not at home to receive your purchased order, please log in to the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be returned or disposed after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.
We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.
We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.
Shipping rates and handling fee will apply with every transaction for any local and international deliveries. Shipping rates will be as listed in the product description and is subject to changes by the appointed carriers.
STRICTLY NO REFUNDS for any shipping & handling charges.
There may be promotional offerings for free delivery from time to time so please check in often.
We strive to deliver your purchased products in the shortest time possible. All orders are in processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Monday – Friday, excluding weekends and public holidays.
DELIVERY LEAD TIME
Confirmed orders will be shipped out from our warehouse within 1-5 business day(s) if they are placed before 12 noon, Monday – Friday, excluding public holidays.
Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday and will be delivered on Tuesday, excluding public holidays.
Due to the current situation and in order to meet the demand on order, delivery lead times are as follows;
- Peninsular Malaysia: 14 working days for your order to arrive or as per appointed courier company delivery terms & conditions.
- Sabah / Sarawak: 21 working days for your order to arrive or as per appointed courier company delivery terms & conditions.
- Delivery to rural or remote areas may take an additional 2 – 3 working day or as per appointed courier company delivery terms & conditions.
SALE / PROMOTIONAL / PEAK PERIODS
During peak periods, our delivery may take longer than the usual lead time due to heavy surges in online orders.
It is advised to place your orders 2 weeks in advance during these periods.
FREE Shipping on Selected Orders
- Free shipping is applied automatically during checkout for all qualifying orders subject to terms & conditions.
- Applicable to standard shipping only.
- Not applicable for shipping changes including intercepts, change of address, and to free trade zone which may be subject to additional fee per shipment.
- The offer is not transferable or redeemable for cash or credit towards any purchase and will expire at the discretion of dbmart.com.my
HOW TO TRACK YOUR ORDER
Please locate your tracking number from the delivery confirmation email or by logging into your user account. Alternatively, you can visit the carrier’s website and enter your tracking number to track the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.
If there is a delay, it will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after a week since receiving confirmation email, please contact our customer service for further assistance.